Generation issues
If a render gets stuck or fails unexpectedly, write to us with your task ID and the approximate time it happened.
Email about a generation issueSupport and feedback
Get in touch with our team
Have a question about a stuck generation, your credit balance, or how our studio works? We answer inquiries directly through our support inbox and are here to help.
support@aifontgen.com
One direct inbox for your questions
We keep communication simple. You can reach us directly at support@aifontgen.com for help with your projects, questions about your balance, or general feedback about the studio.
To help you start an email with the right subject line, pick one of the topics below.
Credits or account
Ask about your credit balance, unreturned credits from a failed render, or signing in to access your history.
Email about credits or accountPrivacy requests
Ask for a review or deletion of your stored prompts, images, or account details. We will never ask for your password.
Email privacy requestProduct feedback
Tell us what styles, canvas tools, or export options you would like to see next in the studio.
Share product feedbackHelpful details to include in your message
When you email us about a problem, sharing a few practical details helps us look up the right task record quickly. You only need to share your prompt text if it is relevant to the issue and you feel comfortable doing so.
Please protect your personal security whenever you write to us. Never include sensitive credentials or payment details in an email.
- Include the task ID and roughly what time the generation took place.
- Let us know whether you were using a guest session or a signed-in account email.
- Mention your browser and operating system if you ran into a visual bug.
- Never send passwords, session tokens, cookie values, API keys, or payment card numbers.
- Blur or crop out any personal or unrelated details if you attach a screenshot.
Quick answers for common questions
When the server confirms a generation has failed, the system returns the credits charged for that task. A task that is still processing is not yet a confirmed failure. Closing the browser does not cancel it or trigger a refund; check your recent history before submitting again.
If a task stays stuck and your balance does not adjust, send your task ID and timestamp to support@aifontgen.com so we can check the server logs. Keep in mind that guest history is linked to a 30-day cookie in your browser; if you clear cookies or open a private window, your browser will lose access to earlier guest work.
Still need help?
Drop us an email at support@aifontgen.com with your details, and we will get back to you as soon as we can.
The still-life images on this page are AI-generated concept illustrations.